@BobbyJoyce2
Maybe try rebooting your main Sky Q box first then when that's back up and running doing the same process with the mini box.
(I've removed your duplicate post).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
