Mini box won’t turn on

[D4N1987]

Hi,

a few days ago my sky q mini box stopped working.

I've tried hard and soft resets of the main box and the mini box many times. 

the main box still works perfectly but when the mini box turns on it gets to the first 'press home when the screen goes blank' screen and then turns off and becomes unresponsive.

I've also tried a new remote and resetting the remote using the 7+9 then 1+3 routine I've read about.

any other ideas?

thanks

[Quoman7]

Hi @D4N1987 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, do the same with the Mini box

[D4N1987]

Thanks for the reply.

I've tried this and the Mini box still dies after the reboot and "Press home when screen goes blank" screen.

The mini box light goes off completely.

Thanks

[Laing1]

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@D4N1987 wrote:

Hi,

a few days ago my sky q mini box stopped working.

I've tried hard and soft resets of the main box and the mini box many times. 

the main box still works perfectly but when the mini box turns on it gets to the first 'press home when the screen goes blank' screen and then turns off and becomes unresponsive.

I've also tried a new remote and resetting the remote using the 7+9 then 1+3 routine I've read about.

any other ideas?

thanks

---

@D4N1987 I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

We are still looking to help you D4N1987. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks