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This discussion topic has been answered Discussion topic: Mini box stopped working screen frozen on select settings

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This message was authored by: Rossi08

Mini box stopped working screen frozen on select settings

Frozen on select settings screen have rebooted main box reboot internet all good main box working 

mini box?


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This message was authored by: nigea99 Answer

Re: Mini box stopped working screen frozen on select settings

Posted by a Superuser, not a Sky employee. Find out more

@Rossi08 wrote:

Frozen on select settings screen have rebooted main box reboot internet all good main box working 

mini box?


hi @Rossi08 

 

I am guessing this an accessibility message on SKY Q which seems  to have caused a bit of a quirk so try this:


Press & hold 4 & 6 on the remote to set to Infrared only (so must have line of sight of the box)


Hopefully you can then dismiss the message

Then try re-pairing in bluetooth mode with the box by pressing & holding 1 & 3 together



If this does not work try a full remote reset by pressing & holdng 7 & 9 until the red led above the SKY logo button flashes 4 times

Then try the 1&3 to re-pair & pair with the TV

 

 BTW as this appears to be SKY Q I will move onto the Q group

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This message was authored by: nigea99 Answer

Re: Mini box stopped working screen frozen on select settings

Posted by a Superuser, not a Sky employee. Find out more

@Rossi08 wrote:

Frozen on select settings screen have rebooted main box reboot internet all good main box working 

mini box?


hi @Rossi08 

 

I am guessing this an accessibility message on SKY Q which seems  to have caused a bit of a quirk so try this:


Press & hold 4 & 6 on the remote to set to Infrared only (so must have line of sight of the box)


Hopefully you can then dismiss the message

Then try re-pairing in bluetooth mode with the box by pressing & holding 1 & 3 together



If this does not work try a full remote reset by pressing & holdng 7 & 9 until the red led above the SKY logo button flashes 4 times

Then try the 1&3 to re-pair & pair with the TV

 

 BTW as this appears to be SKY Q I will move onto the Q group

Did this answer not help you?

Reply
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