@GrahamD6
If this is via a doorstep box swap have the faulty box by your front door. The courier will take the replacement mini box out of the packaging and put the faulty box in. Check whether he/she leaves a replacement remote before committing to handing the old remote back.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
