Mini box return

[Vivienne50]

My mother in law is being sent text messages to return the sky a mini box or she will be charged extra but we reinstated the multi screen on her account

[GD1]

@Vivienne50   Do you have authorisation to deal with the account?   If not they will need to contact Sky.

[Vivienne50]

Yes I do

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Vivienne50  an invite to chat.

[GD1]

@Vivienne50   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Mr+Flibbles+86]

We are still looking to help you Vivienne50. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Vivienne50]

Hi, can you please re escalate this to the chat team

[caesarome]

I have alerted Sky again for you @Vivienne50.

[Greenfingers001 · Accepted solution]

Thanks for escalating this. We’ve sent @Vivienne50 another invite to chat.

[Hyndi]

Hi, I returned my mini box on 23rd August but I'm still getting texts about it.

[Daniel0210]

@Hyndi 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Hyndi]

Yes I have my proof of postage

[Hyndi]

What team do I phone? Or email?

[Daniel0210]

@Hyndi 

No need to call (and Sky don't use email for this). I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Hyndi]

Thank you!