Mini box not working

[Natalie0101]

Last night while watching the sky mini box it made a fizzing sound as if it was about to start sparking I turned it off at the mains and it hasn't come back on since, I've tried changing the fuse which hasn't made a difference and tried putting into a different tv but it still isn't working. could a new box and cables be sent out please and I can return these ones. 

[oldfella]

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@Natalie0101 wrote:

Last night while watching the sky mini box it made a fizzing sound as if it was about to start sparking I turned it off at the mains and it hasn't come back on since, I've tried changing the fuse which hasn't made a difference and tried putting into a different tv but it still isn't working. could a new box and cables be sent out please and I can return these ones. 

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Hi @Natalie0101 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

.