Mini box not working

[Anmari]

Have changed isp and trying to connect my mini box to it but am stuck on Accessibility screen. No matter how many times I switch it off at wall and also try the WPS button

[Daniel0210 · Accepted solution]

@Anmari 

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the telly. 

[Anmari]

Thank you. You are amazing. All sorted. 

[Freelind]

Thankyou I followed your instructions and managed to get the accessibility message off screen and my remote working . Sky Q box says I can view on mini box but I can't get past the green and the  flashing orange light on stage 2 of 4- it doesn't move on.  Sky Q box is working and settings says everything is connected but I am not able to get minibox working. Can you help please?