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Discussion topic: Mini box not working

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Anmari
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This message was authored by Anmari This message was authored by: Anmari

Mini box not working

‎16 Nov 2024 02:05 PM

Have changed isp and trying to connect my mini box to it but am stuck on Accessibility screen. No matter how many times I switch it off at wall and also try the WPS button

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Daniel0210
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Re: Mini box not working

‎16 Nov 2024 02:07 PM

Posted by a Superuser, not a Sky employee. Find out more

@Anmari 

Sky have suggested the following...

  • Unpair their Sky Q remote from the box by holding 4&6
  • Wait for the remote to flash
  • Then dismiss the information screen "Skip & set up later"
  • Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the telly. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Mini box not working

‎16 Nov 2024 02:07 PM

Posted by a Superuser, not a Sky employee. Find out more

@Anmari 

Sky have suggested the following...

  • Unpair their Sky Q remote from the box by holding 4&6
  • Wait for the remote to flash
  • Then dismiss the information screen "Skip & set up later"
  • Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the telly. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Anmari
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This message was authored by Anmari This message was authored by: Anmari

Re: Mini box not working

‎16 Nov 2024 02:09 PM

Thank you. You are amazing. All sorted. 

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