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Discussion topic: Mini box not working

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This message was authored by Janice64 This message was authored by: Janice64

Mini box not working

Upgraded to fibre this morning, main tv and sky q working fine. 2 tv with sky mini box upstairs not working at all, any help please?

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This message was authored by Laing1 This message was authored by: Laing1

Re: Mini box not working

Posted by a Superuser, not a Sky employee. Find out more

@Janice64 wrote:

Upgraded to fibre this morning, main tv and sky q working fine. 2 tv with sky mini box upstairs not working at all, any help please?


@Janice64 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

reboot your mini boxes


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by oldfella This message was authored by: oldfella

Re: Mini box not working

Posted by a Superuser, not a Sky employee. Find out more

@Janice64 wrote:

Upgraded to fibre this morning, main tv and sky q working fine. 2 tv with sky mini box upstairs not working at all, any help please?


Hi @Janice64 


Try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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