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Discussion topic: Mini box not working

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Roy15
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Mini box not working

‎02 Mar 2024 01:41 PM

No signal getting to box from main box 

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Laing1
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Superuser
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Re: Mini box not working

‎02 Mar 2024 01:45 PM

Posted by a Superuser, not a Sky employee. Find out more
@Roy15 wrote:

No signal getting to box from main box 

@Roy15 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Laing1
What's this?
Superuser
This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Mini box not working

‎02 Mar 2024 01:45 PM

Posted by a Superuser, not a Sky employee. Find out more
@Roy15 wrote:

No signal getting to box from main box 

@Roy15 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Roy15
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This message was authored by Roy15 This message was authored by: Roy15

Re: Mini box not working

‎02 Mar 2024 01:48 PM

I've tried rebooting upstairs I'll try main box thank you

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