Mini box not working

[Roy15]

No signal getting to box from main box 

[Laing1 · Accepted solution]

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@Roy15 wrote:

No signal getting to box from main box 

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@Roy15 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box 

[Roy15]

I've tried rebooting upstairs I'll try main box thank you

[NevilleWatson]

Red light only comes on once I press reset and nothing happens after that.

[NevilleWatson]

I have tried everything, when I switch off and turn back on no light on front  only when I press the reset the red light appears and stays on regardless.

[Rog66]

I had this a few weeks ago - left the mini unplugged overnight (not sure this helped to be honest) and then plugged it back in and re-paired the remote control. Press 7 and 9 together on the remote until it flashes 4 times and then point the remote at the mini and press 1 and 3 until the led flashes and they try pressin ghome to see if the mini turns on.

[Popoolaadkins]

Red light just stays on 

[Popoolaadkins]

Thanks up and running 😊👍