@Haydo19 wrote:
I recently recieved a mini box and managed to instantly connect it. However, once I've finished using and switch off, when I next turn on it asks me to go through the whole set up process again and to sync with the primary SkY Q box in the lounge (which is connected via Ethernet).
how can I prevent this dropping out? Thanks
Hi @Haydo19
Assume you haven't turned the WiFi off in the main Q box?
Have you carried out a Network reset onthe mini?
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.
Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.
