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Discussion topic: Mini box issue after wifi change

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This message was authored by Vicki1812 This message was authored by: Vicki1812

Mini box issue after wifi change

Ive just changed my wifi, my Q box is connected fine. My mini box is not working, the screen goes blank I press the home button as it says but nothing is happening. The mini box light stays on orange. 


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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Mini box issue after wifi change

Posted by a Superuser, not a Sky employee. Find out more

@Vicki1812 wrote:

Ive just changed my wifi, my Q box is connected fine. My mini box is not working, the screen goes blank I press the home button as it says but nothing is happening. The mini box light stays on orange. 


Hi @Vicki1812 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the Q box on
With the Q box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Mini box issue after wifi change

Posted by a Superuser, not a Sky employee. Find out more

@Vicki1812 wrote:

Ive just changed my wifi, my Q box is connected fine. My mini box is not working, the screen goes blank I press the home button as it says but nothing is happening. The mini box light stays on orange. 


Hi @Vicki1812 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the Q box on
With the Q box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Vicki1812
Topic Author
This message was authored by Vicki1812 This message was authored by: Vicki1812

Re: Mini box issue after wifi change

After spending most of the morning faffing about it with I'm back working 

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