I reset settings and now the box isnt working

[Jemmaski]

After netflix app not working i followed some advise to reset settings on my Q box. Now the sky box isnt working. Any tips?

[oldfella]

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@Jemmaski wrote:

After netflix app not working i followed some advise to reset settings on my Q box. Now the sky box isnt working. Any tips?

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How is it not working @Jemmaski 

Did you completely reset the Q remote?

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If you had to press the amber button on the Q box to bring it on then:-

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Jemmaski]

I've got sky on now but the picture is in the corner and the rest is blue screen (like you're on the home page). The remote isn't responding and the 7&9 1&3 aren't doing anything but flashing red (no messaging on screen)

thanks 

[oldfella]

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@Jemmaski wrote:

I've got sky on now but the picture is in the corner and the rest is blue screen (like you're on the home page). The remote isn't responding and the 7&9 1&3 aren't doing anything but flashing red (no messaging on screen)

thanks 

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Reboot the Q box again @Jemmaski