Mini box freezes

[MarcA111_]

Hi. My sky q mini boxes don't do live tv. They constantly freeze. Please help. Netflix etc. are fine. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@MarcA111_ wrote:

Hi. My sky q mini boxes don't do live tv. They constantly freeze. Please help. Netflix etc. are fine. 

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Hi @MarcA111_ Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

[MarcA111_]

Hi. I've tried all of that. I have an engineer coming out next Friday.