Mini box dropped connection. Now frozen

[JoanneP1965]

Main box and mini box to Sky Q both dropped broadband  connection yesterday. Main box reconfigured but mini box now frozen. Not responding to remote control instructions.

[Addie15]

Hi there, JoanneP1965. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Dave+J+C]

Hi. I am having this problem 

had an issue in May and eventually got an engineer the begining of June, who was very helpful and replaced the router. Now 2 months later, the minibox has stopped working again. 
   It is a lot of money for something that does not work. 
I left BT as they were getting expensive but at least it worked. Sky continualy drops out, I cannot watch tv, and often

have to rely on 4 or 5 G as no internet. 
Log onto their app or website and it just goes in circles with no real resolutions.   Time to leave I think.