Mini box does not work when main box is on

[CCblue]

Hi,

My mini box works fine so long as the main Sky Q box is not in use.  As soon as the main box is switched on I can no longer watch anything on the mini box!

[oldfella]

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@CCblue wrote:

Hi,

My mini box works fine so long as the main Sky Q box is not in use.  As soon as the main box is switched on I can no longer watch anything on the mini box!

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Hi @CCblue 

Try a Network reset on the Mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box.

[CCblue]

@oldfella  thanks but I just end up in the same situation. The mini box works perfectly until the main box is switched on... then it says 'you have network issues' and I can't access any tv channels.  I've not seen this issue anywhere else so I think it's time to cancel the mini box subscription...

[oldfella]

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@CCblue wrote:

@oldfella  thanks but I just end up in the same situation. The mini box works perfectly until the main box is switched on... then it says 'you have network issues' and I can't access any tv channels.  I've not seen this issue anywhere else so I think it's time to cancel the mini box subscription...

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Hi @CCblue 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[CCblue]

Hi @oldfella thanks once again, but even after that I just end up in exactly the same situation...

[Lisa-P1987]

Hi there @CCblue , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.