Mini box disconnects

[toptinker]

Hi the mini box appears to disconnect overnight and need to go through reconnection every morning. I check the settings on the mini box most of the time it says there is a problem with the network . I go to network settings and it has 2 ticks saying everything is ok ? 

[Chodley]

You can try changing the eco mode on the main box so it doesn't completely go to sleep.

[oldfella]

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@toptinker wrote:

Hi the mini box appears to disconnect overnight and need to go through reconnection every morning. I check the settings on the mini box most of the time it says there is a problem with the network . I go to network settings and it has 2 ticks saying everything is ok ? 

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Hi @toptinker 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[toptinker]

Thanks some info . The sky router is next to the main box . The mini box is hard wired to main box so wifi settings are off. If I was to connect via wifi this would. It be a signal issue as I have the sky booster next to the mini box

[oldfella]

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@toptinker wrote:

Thanks some info . The sky router is next to the main box . The mini box is hard wired to main box so wifi settings are off. If I was to connect via wifi this would. It be a signal issue as I have the sky booster next to the mini box

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Don't know why you have booster @toptinker  if the Mini is hard wired.

If you have the Sky Max fibre router this can cause issues with Sky Q.

Normal scenario with your setup and location would be all wired to Router.

[toptinker]

THANKS i have the booster to gain a strong wifi signal outside to the shed to view online content

[Chodley]

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@toptinker wrote:

THANKS i have the booster to gain a strong wifi signal outside to the shed to view online content

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Your mini can act as a wifi hotspot.

[toptinker]

hi a update on this. it seems to still be the same and the mini goes through its set up every morning, 1 thing to note is that it does not do this the later in the morning after 8ish am usually does the set up at 6ish am approx so any more tips would be great ???

[Laing1]

@toptinker as has been said before go into settings and change fro eco mode to none and do this on both your main box and mini box 

[toptinker]

ok thanks. i am sure i have done this, but i will check

[toptinker]

ok checked the main box is off but the mini box that i am having this prob was eco. so changed to off. do we think this is was the issue. what i dont understand is wht the issue first thing in the morning but not slightly later on ?

[Laing1]

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@toptinker wrote:

ok checked the main box is off but the mini box that i am having this prob was eco. so changed to off. do we think this is was the issue. what i dont understand is wht the issue first thing in the morning but not slightly later on ?

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@toptinker The issue is that in eco mode they go into a deep sleep between 2.30 and 5.45 which causes the boxes to take a long time to waken up going through the whole start up process rather than just coming out of standby