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Discussion topic: Mini box dead

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This message was authored by: Thomass4

Mini box dead

Mini has orange light but did not turn on, unplugged and when plugged back in it goes orange for 1 second then goes off, no

lights at all. 
when press reset orange light come back but still doesnt come back on. 
other mini box works ok

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This message was authored by: Laing1

Re: Mini box dead

Posted by a Superuser, not a Sky employee. Find out more

@Thomass4 wrote:

Mini has orange light but did not turn on, unplugged and when plugged back in it goes orange for 1 second then goes off, no

lights at all. 
when press reset orange light come back but still doesnt come back on. 
other mini box works ok


@Thomass4 does it come on if you press the orange light as that is the manual on/off button 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Thomass4

Re: Mini box dead

No, nothing happens whatsoever, if i power down then plug back in the orange lights appears for 2 seconds then goes off, no lights at all, when i press reset on the back the orange lights appears comes back but nothing happens

This message was authored by: Chodley

Re: Mini box dead

Posted by a Superuser, not a Sky employee. Find out more

And when you physically press that orange light button, nothing happens then?

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This message was authored by: Thomass4

Re: Mini box dead

Nothing happens when i physically press the orange lights appears button

This message was authored by: Chodley

Re: Mini box dead

Posted by a Superuser, not a Sky employee. Find out more

Use rhe box teoubleshooter on sky.com

 

it ends with a replacement being sent out.

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