Mini box connectivity

[trackman01]

Got a new virgin route the main sky box is connected but cannot get the two mini boxes to connect

[Laing1]

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@trackman01 wrote:

Got a new virgin route the main sky box is connected but cannot get the two mini boxes to connect

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@trackman01 how are you trying to connect the mini's ?

As you have virgin as your broadband supplier you need to connect the mini boxes to the main Q box by using the wps button

[oldfella]

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@trackman01 wrote:

Got a new virgin route the main sky box is connected but cannot get the two mini boxes to connect

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Hi @trackman01 

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.