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Discussion topic: Mini box/Tv screen keeps freezing

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This message was authored by: Mark559

Message posted on ‎02 May 2025 06:26 PM

Mini box/Tv screen keeps freezing

Main tv/box is fine but our mini box/tv keeps freezing across all channels. Any suggestions please?

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This message was authored by: Laing1

Message posted on ‎02 May 2025 07:04 PM

Re: Mini box/Tv screen keeps freezing

Posted by a Superuser, not a Sky employee. Find out more
@Mark559 wrote:

Main tv/box is fine but our mini box/tv keeps freezing across all channels. Any suggestions please?

@Mark559 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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Message posted on ‎05 May 2025 10:46 PM

Re: Mini box/Tv screen keeps freezing

Thanks I've tried this but hasn't made any difference. 

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Message posted on ‎06 May 2025 06:00 PM

Why can’t you just talk to someone at Sky?

Following on from my previous post, why do you have to go through the Sky community to try and get anything resolved? Why won't Sky help you over the phone. I've got a mini box that freezes all the time. I'm paying for a facility that isn't working and Sky don't seem bothered!!

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Message posted on ‎06 May 2025 06:22 PM

Re: Why can’t you just talk to someone at Sky?

Posted by a Superuser, not a Sky employee. Find out more

@Mark559   I have merged your post to this existing thread that for continuity.

 

When you call you need to remain on the line and not react to any prompts for text  or redirects to the community.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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