16 Dec 2024 11:41 AM
Hi, Every now and then the Mini box becomes inactive with the remote control, batteries are fine, I have tried the main remote with Qbox but no success. The only remedy seems to be to turn off the box at the mains etc has anyone else had this problem and should I contact sky.
16 Dec 2024 11:43 AM
Posted by a Superuser, not a Sky employee. Find out more
@BIGGS666 wrote:
Hi, Every now and then the Mini box becomes inactive with the remote control, batteries are fine, I have tried the main remote with Qbox but no success. The only remedy seems to be to turn off the box at the mains etc has anyone else had this problem and should I contact sky.
Hi @BIGGS666
With the mini box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
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