Mini Boxes State 'Please Check Your Subscription Entitles You To View This Channel On This Box'

[PandJ2020]

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@Bozcat wrote:

my next stage is to just cancel all my sky priducts, tv, broadband and mobile and move to a more reliable provider

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Assuming you're not subject to a minimum term (where you cannot cancel) you can cancel with 14/31 days notice according to the product.

[SkyUser191]

I'm having this problem.

Sky support on the phone have said they can't see a problem and want to send an engineer, but from the forum looks like that does not work.

Can you escalate this to the same person you did previously please?

I have tried all troubleshooting steps in the forum.

[wyehorn]

I have the same problem and have tried all the suggestions without any luck. I don't really want to spend ages on the phone explaining the situation and being told to reboot everything when I've already spent the last two hours doing that.

Would you be able to escalate this for a private chat with the Community Messaging team.

[wyehorn]

My issue with this has finally been sorted.

Originally I spoke to someone at Sky who sent an engineer out which was pointless as he tried rebooting them and giving me a new card but this didn't resolve the issue.

So he told me to ring again and ask for the multi room subscription to be cancelled and then reinstated. 

This resolved the issue immediately.  . 

[Davemod01]

I have the same problem with my mini q box trying to get in touch with sky is a big problem. You can only talk to a human when they phone to try and sell you more Chanel's 👹