Mini Box stuck on this page and won't accept commands from Sky Remots

[Robert01506]

Helping my even older neighbour - today she had new fibre cables and set up installed. All good - tv connexted, phone, laptop etc all good.

She has mini box in bedroom. At set up, came across this screen. Cannot get any further - screen frozen. Commands not accepted from the Sky Remote.

Any ideas?

[nigea99]

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@Robert01506 wrote:

Helping my even older neighbour - today she had new fibre cables and set up installed. All good - tv connexted, phone, laptop etc all good.

She has mini box in bedroom. At set up, came across this screen. Cannot get any further - screen frozen. Commands not accepted from the Sky Remote.

Any ideas?

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hi @Robert01506 

This message seems to have caused a bit of a quirk so try this:


Press & hold 4 & 6 on the remote to set to Infrared only (so must have line of sight of the box)


Hopefully you can then dismiss the message

Then try re-pairing in bluetooth mode with the box by pressing & holding 1 & 3 together



If this does not work try a full remote reset by pressing & holdng 7 & 9 until the red led above the SKY logo button flashes 4 times

Then try the 1&3 to re-pair & pair with the TV

[Robert01506]

I shall try when next round at my neighbour's  house.

I perhaps should have said that when frozen at this screen, the remote can still control volume and up volume down but nothing else.

R

[nigea99]

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@Robert01506 wrote:

I shall try when next round at my neighbour's  house.

I perhaps should have said that when frozen at this screen, the remote can still control volume and up volume down but nothing else.

R

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hi @Robert01506 

Yes the volume control is not affected by this 

Hopefully it will work , hopefully the first steps will work

If you do have to do have to do a reset you will need to follow the steps closely to ensure the TV volume continues to work (it won't immediately after the reset - the pairing back with the TV is part of the process)