Mini Box saying no prescription

[markgfuyuyvuv]

Hi my Sky Q mini box is no showing any programmes across the board or any recordings saying I have no prescription to this channel. 

My main Sky box is working fine and I'm having no internet connection issues at all.

I have rebooted both boxes several times now without success.

[oldfella]

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@markgfuyuyvuv wrote:

Hi my Sky Q mini box is no showing any programmes across the board or any recordings saying I have no prescription to this channel. 

My main Sky box is working fine and I'm having no internet connection issues at all.

I have rebooted both boxes several times now without success.

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Hi @markgfuyuyvuv 

Assume the mini came from Sky and you have the monthly Sky Q Multiscreen subscription?

Try a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[markgfuyuyvuv]

Thank you for the advice. I have tried it and it still didn't work. My mini box did come from Sky and I do have the subscription.

I have the box for two years with no issues no all of a sudden this.

Any other suggestion?

[oldfella]

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@markgfuyuyvuv wrote:

Thank you for the advice. I have tried it and it still didn't work. My mini box did come from Sky and I do have the subscription.

I have the box for two years with no issues no all of a sudden this.

Any other suggestion?

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Hi @markgfuyuyvuv 

Try a Reset Settings in the main Q box hidden menu. 

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Once the Q box is completely back up and running reboot the 

To reboot press Standby on your mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your mini remote or if this is not working press the standby button on the front of the mini box (Amber led)

note: some features may take up to 5 minutes to return.