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Discussion topic: Mini Box Says No Valid Subscription

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This message was authored by Simon+Randall This message was authored by: Simon+Randall

Mini Box Says No Valid Subscription

Box mini boxes have suddenly stopped working on all channels. 
message says check you have a valid subscription, which I do. 
tried resetting all boxes and rebooting router, none of which has worked. 
sky want to send an engineer but on 19th June which is rediculous

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This message was authored by Quoman7 This message was authored by: Quoman7

Re: Mini Box Says No Valid Subscription

Posted by a Superuser, not a Sky employee. Find out more

@Simon+Randall wrote:

Box mini boxes have suddenly stopped working on all channels. 
message says check you have a valid subscription, which I do. 
tried resetting all boxes and rebooting router, none of which has worked. 
sky want to send an engineer but on 19th June which is rediculous


Hi @Simon+Randall Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

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