Message on screen saying 'to continue viewing call... "
Hi, as of today I keep getting a message on top of the screen saying 'to continue viewing please call sky on....' I don't know why!? I'm in contract still with all packages, up to date with all payments. Called Sky and even the lady on the end couldn't help me or tell me why it is happening. It's definitely appeared on sky comedy channel and now on itv. Anyone help? I tried calling again but get sent a link via text now which isn't helping 🙁
Re: Message on screen saying 'to continue viewing call... "
Posted by a Superuser, not a Sky employee. Find out more
@Mel1976 Hi, it might be worth Re Pairing the viewing card. On the main Q box, go to settings, system info, viewing card, and then setup, and trigger a call back.
Re: Message on screen saying 'to continue viewing call... "
I've just started having the same problem, also with Comedy Central. The guy at the call centre said it was potentially linked to the new HBO Max etc being included in our packages and their system was going a little haywire sending out incorrect error messages to some customers. He said he changed a few things his end (didn't specify what) that should stop the error messages. He confirmed it wasn't a problem my end (all up-to-date with bills etc) so not to worry.
Re: Message on screen saying 'to continue viewing call... "
The message went a few hours after posting this.... Then days later reappeared. I took viewing card out, put back in and not done it since! I did try to call sky but still wouldn't connect my call but hopefully it's all OK now 😊
Re: Message on screen saying 'to continue viewing call... "
Like Mel, the error message has now popped up on ITV as well, but the bloke basically said it was a problem their end and not to worry, so am trying to ignore my inner worrywart and pretend it's not happening lol
