Match Your Viewing Card Message

[Tricky73]

I have a SKY Q package at my caravan in Anglesey- middle of nowhere, no broadband so I have a dish. I currently do not have any access to any of the Sky channels in my package and have a constant messaage that my card needs matching. Have followed all the instructions but always come beck to 'make sure you broadband connection etc." I DO NOT HAVE A BROADBAND CONNECTION which seems to be the answer whenever anything goes wrong! Anyone have any experience with this- seems like you're a 2nd class customer if you just have a dish- pay for NETFLIX- asks me to check my broadband connection, Movies? Check broadband connection. Apps, you need broadband connection. Main menu? You need an

upgrade!

Thanks a lot.

[Quoman7]

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@Tricky73 wrote:

I have a SKY Q package at my caravan in Anglesey- middle of nowhere, no broadband so I have a dish. I currently do not have any access to any of the Sky channels in my package and have a constant messaage that my card needs matching. Have followed all the instructions but always come beck to 'make sure you broadband connection etc." I DO NOT HAVE A BROADBAND CONNECTION which seems to be the answer whenever anything goes wrong! Anyone have any experience with this- seems like you're a 2nd class customer if you just have a dish- pay for NETFLIX- asks me to check my broadband connection, Movies? Check broadband connection. Apps, you need broadband connection. Main menu? You need an

upgrade!

Thanks a lot.

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Hi @Tricky73 I assume that your SKY Q subscription is registered to your caravan, and that the the SKYQ equipment was installed by a SKY engineer?

The reason I ask is that a SKYQ TV subscription will need a broadband connection to access SKYQ apps and to download catch up content,

The broadband connection will also let the SKYQ box verify your viewing card!

[simon194]

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@Quoman7 wrote:

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@Tricky73 wrote:

I have a SKY Q package at my caravan in Anglesey- middle of nowhere, no broadband so I have a dish. I currently do not have any access to any of the Sky channels in my package and have a constant messaage that my card needs matching. Have followed all the instructions but always come beck to 'make sure you broadband connection etc." I DO NOT HAVE A BROADBAND CONNECTION which seems to be the answer whenever anything goes wrong! Anyone have any experience with this- seems like you're a 2nd class customer if you just have a dish- pay for NETFLIX- asks me to check my broadband connection, Movies? Check broadband connection. Apps, you need broadband connection. Main menu? You need an

upgrade!

Thanks a lot.

---

Hi @Tricky73 I assume that your SKY Q subscription is registered to your caravan, and that the the SKYQ equipment was installed by a SKY engineer?

The reason I ask is that a SKYQ TV subscription will need a broadband connection to access SKYQ apps and to download catch up content,

The broadband connection will also let the SKYQ box verify your viewing card!

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If the viewing card has got unpaired, without a broaadband conection the only way to re-pair it will be to phone Sky and get them to manually re-pair the card.