Main sky box drops out when streaming tv

[Daveg7]

When streaming something on my sky Q box it keeps dropping out but my mini workf fine so i do not believe it is the internet 

[Tom-W19]

Hi @Daveg7 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Daveg7]

How can you close something when I have had no replies? 
issue is still happening