Main box works but can't get sky on other 2 boxes in house or only in patches. Terrestrial only.

[jeff351]

I have just said what's wrong in step 1. What I actually want is an engineer callout. We have tried all the usual 'resets' switching on and off etc. If it works It doesn't stay worked and we don't know why. That's the problem. Almost certainly something simple but I am more than willing to pay a call out fee to find out.

[oldfella · Accepted solution]

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@jeff351 wrote:

I have just said what's wrong in step 1. What I actually want is an engineer callout. We have tried all the usual 'resets' switching on and off etc. If it works It doesn't stay worked and we don't know why. That's the problem. Almost certainly something simple but I am more than willing to pay a call out fee to find out.

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Hi @jeff351 

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

If you do have to contact Sky for an Engineer the visit is free of charge for Q box faults provided you don't want a weekend call-out.

[Chodley]

When you say terrestrial, do you mean free-to-air?

[jeff351]

Yes, that is correct. Reception through the old common or garden TV ariel as we still have one as well as the Sky dish.

[Chodley]

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@jeff351 wrote:

Yes, that is correct. Reception through the old common or garden TV ariel as we still have one as well as the Sky dish.

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Ok you don't mean free-to-air, you really do mean terrestrial

nothing to do with the Sky box then? Why a Sky engineer?

[jeff351]

Because they will have the wherewithal and or smarts to put things right. I do not have  as is clearly demonstrated by the fact that we cannot receive Sky on the satellite Q boxes despite doing and fiddling around with ' everything'. Yes, I am certainly being as thick as two short planks and as previously mentioned it will probably be a monsterously easy fix but that being said I still don't know what.

[Chodley]

But they only fix Sky issues. They might do it but they're heavily subsidised at only £65 or whatever it is and this sounds like it's got nothing to do with the sky equipment so not sure they'll get involved. They are on a long lead time too in most places. Your title says "can't get sky" but you then go on to say terrestrial so I'm assuming the title was incorrect...

Is this after changing from SkyHD to Sky Q?