Main Sky Q box keeps freezing

[Stuartroberts61]

What is picture quality like with EE. I'm coming to end of sky contract soon.

[WESTY54]

Engineer out on Thursday & will see what he says on disconnecting the hard wired / try WiFi only.

[Stuartroberts61]

Maybe worth trying pulling out cable to try before he gets there. Assume like me  before I went wireless it freezes almost daily. 

[WESTY54]

Yep, freezes and then box hard drive goes mad buzzing noise.  I will give that a go.

[Stuartroberts61]

Bet you a pound it works 😉

[JimYoung]

I'm on a Sky router and my Sky Q box is freezing several times a day 

[Stolly1]

My sky box keeps freezing having to re-boot, only had this problem since changing over to EE

does anyone know if irs better to hardwire box 

[POLLY56]

We are having the same problem, rebooting box 3 times a day. Connected only via WiFi and not on EE or sky broadband. We are with Lila connect on 1 gig fibre.

[Stuartroberts61]

I can only comment on my experience where when going from ethernet connection to WIFI for an EE router the problem has dissapeared.

[POLLY56]

Surely the WiFi or Ethernet shouldn't make any difference to the box freezing as still connected to satellite dish. 

[alspesh]

Same issue and resolution for me!

Had my Sky Q connected via Ethernet/Powerline to the BT Smart Hub Router for years with no issues.

However, as soon as the rebrand to EE made its way to the firmware on Router, the Sky Q remote became unresponsive to TV commands (Vol +/- and Power). Noticed it in early Jan this year.

I removed the Ethernet cable from Sky Q, rebooted the box, connected the Q via WiFi, reset the Remote Pairing to the Sky Q box and all worked again as hoped.

To further test, I plugged back the Ethernet cable with the WiFi as the connected network method. Shortly after, the TV control functions caused the Sky Q to seize up again.

Removed the Ethernet cable, rebooted Sky Q, un-and-paired the remote back up, and seems resolved.

I am going out on a limb and blaming Sky's hardware/firmware team for this, as I cannot workout why a network cable would cause TV commands to seize the Sky GUI.

[POLLY56]

Hi, mine has never been connected via ethernet always by wifi. We arent with EE or skybroadband. Rebooting it lasts for a day then it will freeze again. I think it is a software issue

[WESTY54]

Begrudgingly due to continued issues with the SKY Q box freezing , I have kicked out EE & signed up to SKY broadband .To be fair saved on ££.Connected by Ethernet & it's been over 3 weeks now & no issues whatsoever. 

So is it EE's Router simply not compatible with the SKY box noting I had 4 Sky Q Box exchanged by engineer ?

[alspesh]

Well, what do you know, a mere few days after the same issue arose again!

This is without the ethernet cable plugged in.

So 1) even though the Q remote should be ok to control my LG OLED C2, it has stopped (so I cannot power on, change volume, or input HDMI)

2) an incorrect press on for a tv function on the Q remote suspends any functions on Sky Q for about 5-10 seconds.

Maybe it something in the HDMI programming of CEC. FWIW my EE/BT TV UHD box has no such issue!

[Sam_ws33]

My Q box has just started doing this. 

I'm on WiFi, always have been for years. 

Having to reboot constantly!

Always had the Internet connection provided by sky. 

However 2 days ago, my Internet line was changed from copper with a phone socket on the wall, to a new fibre connection into the property.

Engineers ran a few line into the house. 

The new fibre connection has an additional box that converts the fibre onto an rj45 that plugs into my existing router.

It seems since having the fibre installed,  the Q box can't keep up and crashes.