Main Sky Q box keeps freezing

[louc81]

Did anyone solve thi issue ? 

[JonB146]

I'm getting close to making that decision too. Been with Sky for over 25 years but this problem is ridiculous. Have tried everything from these forums and no difference. Sky need to wake up on this.

[matchboy]

I'm having the exact same issue as everyone else. Engineer came out, gave me a new box. Happened again, so they sent me another new box. Still happening! Done everything everyone has suggested too. I've even made sure the box is the only thing in the tv cabinet, and all the wires are clear etc. Clearly a problem with the Sky Q boxes. Absolute joke from Sky. Been with them over 20 years and pay £100 a month 😡 

[Track+worker]

Totally frustrating 

Luckily I was nearly out of contract so I told sky to get lost and now with EE TV £99 whole lot. Broadband TV (full package) and two multiroom boxes

It maybe worth peeps asking to go on to sky stream.... 

[matchboy]

But can you get all the UHD channels outside of Sky? Like movies, football, F1 etc. - that's why I end up staying with Sky.

[Track+worker]

Got all the main sky channels in HD but not in UHD 

Also now got TNT sports included 

[mpea11]

Having the same problem I think it's sky trying to get rid of the boxes and get people to get glass tv

[JonB146]

So, my Sky Q was ethernet connected to EE Router. Sky engineer said to try just wifi so unplugged it. Fine since. Curiously I tried hard wiring a mini box at the same time, it froze. Put it back on wifi, no problem. 

[Jim06]

Thanks for the tip as mine has just frozen for the 3rd time in 8 hour's and is only 30 hours old. I'm going to unplug the hard wire from the EE router.

I will keep it updated 

[matchboy]

Like others, I unplugged the Ethernet cable and run my sky q box on WiFi - hasn't crashed once since. No idea why that worked but that's your fix till sky figure it out!