MYSKY_2008 Paramount+

[LynsD84]

Rejoined Sky movies on 16th June so I could get paramount + with the offer and have still been unable to access. I can see on here everyone else seems to be having the same issue. 
I called last week and we reset the apps and did tech did everything she could but still no access.

Has anyone had any luck or should I just cancel as I am not getting what I paid for?

[Joe201519]

I'm in the same position. Upgraded last week and no luck so far. Phoned the technical support and they just refererred me to the community chat. They didn't to know if the problem and certainly haven't been able to fix it! I'm hoping it will be fixed soon but otherwise will cancel! 

[StevoP73]

As per the other posts I've also re subscribe to Cinema and also unable to access Paramount + receiving the message MYSKY_2008 we are working on the fix. At first thought it was because I'd only just contacted back so left it 24 hours and still having the same message. A google search shows the issue is not isolated.

Can this be resolved asap and advise given on how to activate.

[Wolf52]

I’m having the same problem. Has anyone been able to fix this? Only got the cinema channels to have this channel. Thanks 

[LynsD84]

After speaking to 4 different technical teams sky have confirmed they can't fix it. I have now cancelled the sky cinema package as I mainly wanted it for Paramount plus

[Wolf52]

Thanks. I may have to do the same ! 

[STCUK]

For me, this has been going on since October 2022 when I took out my Sky Cinema subscription.

Since that date I have have been through numerous activities with Sky AND Paramount to try and get this fixed including - including details below together with a current status:

With Sky:

1. Verification of Sky ID and associated email address
2. Apps Refresh (multiple times)
3. Factory Reset of Sky Q box
4. Attempts to activate service via URL (https://www.sky.com/paramountplus-activate) - from both Windows and Mac platforms and with multiple browser types - with resultant error "It looks like you might have tried to access this page too quickly. Please check you've added Paramount+ to your account before trying again"
5. Engineer visit (replaced Skq Main box, re-paired viewing card, verfied software at latest version, apps refresh, verified network and added sky booster (to improve service to sky Mini boxes)) - same result - the MYSKY_2008 error

Sky then concluded that the issue must be on Paramount side - and referred me to: https://help.paramountplus.com/s/contact-us

With Paramount +:

1. I raised a ticket with Paramount + team and followed their advice, sending multiple emails and screenshots to demonstrate the results (consistenly leading to MYSKY_2008 error OR, when following a route via a QR code and web browse,  resulting in me being asked to select a subscription plan (start a new Paramount+ subscription). 
2. Paramount asked me to do a power down / re-start and also to confirm that my other apps (Netflix, Disney, Apple TV ) were working OK (they are fine).
3. Next Paramount said "According to our records, your email address does not appear to be associated with a Sky subscription." - this led to me verifying for them my SkyID and associated email addresss, and Sky Products (screen shots) for them
4. Finally Paramount responded with "Sky have advised that the MYSKY_2008 error and MYSKY_2997 error are because not all Sky packages allow Add-ons. There is further information on this here: https://www.sky.com/help/articles/tv-essentials However, if you can please contact Sky they should be able to look into this and advise how they may be able to get this resolved for you."
   

Current Status

As at 26/Jul 2023 10:00 BST, Sky technical support told me "we are aware of the problem with Paramount+ and MYSKY_2008 error code - support teams are working on it with last update date 25/Jun/2023 and instruction to Sky teams not to send out any engineer visits / replacement equipment to customers in relation to this error". 

So - no further forwards. I Invited Sky engineer ro consider creating a new account for me, with a different associated email address, and sending me a new viewing card for that account (to see if it would have a different result) - they declined, citing the above position regarding no engineer visits / replacement equipment.

Details of my packages / equipment below:

Sky Products:

Sky Sports HD & Complete Pack, Sky Cinema, Sky Signature, Sky HD, Ultra HD, Multiscreen, Sky Multiscreen, Ultimate TV Add-On (Netflix) 

Sky Equipment:

Sky Q 2 TB

2 x Sky Q Mini

1 x Sky SE210 Booster

Network:

BT HomeHub 2 connected to BT Fibre Broadband

[Anonymous]

Same here, just upgraded to Sky Cinema and I too have spent 2 days with Sky Tech and Paramount Tech.  Sky admitted to having an issue but there is no resolution date as yet.