MYSKY_1800 error

[Mrslamb]

I cant watch Sky Atlantic programmes on my Playlist.  I get an error message saying I don't have a subscription, but I do. 

I cant get through to customer service and am at my wits end with Sky.  I've turned the hub on and off. 

[Lisa-P1987]

Hi there @Mrslamb , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Martin+S]

SkyQ dosen't have a playlist, are you sure you have posted to the right forum?

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks