MYSKY_1017 error UltraHD

[berosus]

Hi, 

Has anyone on here had the error MYSKY_1017?

My UHD stopped working, so followed the instructions to upgrade the software on my Sky Q box. Now when I try to download UHD content - I get a "Press red to upgrade" - I already have UHD enabled as part of my full movies and sports package. 

Pressing red gives an upgrade error message as above - literally pulling my hair out, as there is nothing about it in any of the help docs. TIA for any help! 

[Greenfingers001]

Hi there berosus , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @berosus . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks