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Discussion topic: MY5 CANNOT VIEW AS DETECTS I HAVE VPN -- I DONT

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This message was authored by: arthurx1234

Message posted on ‎07 Aug 2023 07:46 PM

MY5 CANNOT VIEW AS DETECTS I HAVE VPN -- I DONT

CA-3001

Sorry, but you appear to be trying to stream My5 from behind a VPN or Proxy service, which is not supported.

If you continue to see this error please visit the My5 Help Centre for more information and advice: https://help.channel5.com

 

Channel 5 help is no help can i fix this or is it up to sky  - i assume everyone else has had this problem/

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎07 Aug 2023 07:59 PM

Re: MY5 CANNOT VIEW AS DETECTS I HAVE VPN -- I DONT

Posted by a Superuser, not a Sky employee. Find out more

@arthurx1234 The issue will be with the IP your ISP uses and with the exception of Sky Broadband, there wouldn't be much Sky can do about it.

 

If you do have Sky Broadband unplug your router for around 30 minutes, it may pick up a new IP

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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