Discussion topic: MY5 CANNOT VIEW AS DETECTS I HAVE VPN -- I DONT

This message was authored by: arthurx1234 · ‎07 Aug 2023

CA-3001

Sorry, but you appear to be trying to stream My5 from behind a VPN or Proxy service, which is not supported.

If you continue to see this error please visit the My5 Help Centre for more information and advice: https://help.channel5.com

Channel 5 help is no help can i fix this or is it up to sky - i assume everyone else has had this problem/

This message was authored by: GD1 · ‎07 Aug 2023

@arthurx1234 The issue will be with the IP your ISP uses and with the exception of Sky Broadband, there wouldn't be much Sky can do about it.

If you do have Sky Broadband unplug your router for around 30 minutes, it may pick up a new IP

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: MY5 CANNOT VIEW AS DETECTS I HAVE VPN -- I DONT

MY5 CANNOT VIEW AS DETECTS I HAVE VPN -- I DONT

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Re: MY5 CANNOT VIEW AS DETECTS I HAVE VPN -- I DONT

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