MR104

[Tania+J]

MR104 error message and I have read all the previous advice but a) I’m not technical, b) I'm a user not an engineer abd c) I pay enough money per month to expect a reasonable amount of help from the service provider. It says if an 'x' on the status, come here 🤦🏽‍♀️

[oldfella]

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@Tania+J wrote:

MR104 error message and I have read all the previous advice but a) I’m not technical, b) I'm a user not an engineer abd c) I pay enough money per month to expect a reasonable amount of help from the service provider. It says if an 'x' on the status, come here 🤦🏽‍♀️

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Hi @Tania+J 

Assume this is on a Sky Q mini box.

You need to say exactly what box you see the X in and what is it against.

[Tania+J]

It says "Connection to Sky Q box" then underneath it says "Your Sky Q Mini box has not been connected to your Sky Q box" with the option to "Reactivate" which I've selected but it still doesn't by work? 

[Tania+J]

The message on the screen says:

There has been a problem, finding your Sky Q box on the network.

Go to your Sky Q box and select settings > status.

If any status has a cross, highlight it for more information.

If they are all ticked, restart your Sky Q box, and wait a few minutes while we re-try.

For further help go to sky.com/Qconnectivity

[oldfella]

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@Tania+J wrote:

The message on the screen says:

There has been a problem, finding your Sky Q box on the network.

Go to your Sky Q box and select settings > status.

If any status has a cross, highlight it for more information.

If they are all ticked, restart your Sky Q box, and wait a few minutes while we re-try.

For further help go to sky.com/Qconnectivity

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Hi @Tania+J 

Is this Status  in the main Q box or the mini?

Make sure that it is the main Q box for a start that has all the Ticks.

[Tania+J]

The main box did have everything ticked but now it has a "x" and "Watch on Sky Q Mini box - Your Sky Q box needs to be authorised to use this service. Please ensure it's connected to broadband so this can happen" but the network connection is ticked. says cannot connect to Sky Q mini box so I can't watch TV downstairs now either. I've somehow made it worse. 

[Tania+J]

I've turned it off and back in and now saying technical fault and Toni deer my viewing card. TV downstairs was working fine before 

[Tania+J]

Downstairs is working again now but upstairs still knackered. Virgin it is then 😂

[Afryat]

Hi,  Same issues here. Every Day 'There has been a problem finding your Sky Q box on the network'. 
To my my mind, its only started since they added the option to use the Sky Q box as a network booster.