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Discussion topic: Lost sound on non he channels

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This message was authored by Phil1121 This message was authored by: Phil1121

Lost sound on non he channels

Hi I have lost sound on non he channels all of a sudden and also watching Netflix thru my sky q box the old programmes that don't have Dolby 5.1 are also affected with no sound can anyone help. 

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This message was authored by nigea99 This message was authored by: nigea99

Re: Lost sound on non he channels

Posted by a Superuser, not a Sky employee. Find out more

@Phil1121 wrote:

Hi I have lost sound on non he channels all of a sudden and also watching Netflix thru my sky q box the old programmes that don't have Dolby 5.1 are also affected with no sound can anyone help. 


hi @Phil1121 

 

stange one - we often get the DD sound not working rather then none DD content.

 

you may have done but first thing to try is a full power down (unplug or switch off at mains)  of all kit involved (SKY Q, TV and Sound bar or AV)

if that doesn't work may I suggest trying toggllng the sound output from DD (or DD+) to Normal - exit & see if you loose all sound or not & then go back in & toggle back to DD (or DD+)

 

BTW you don't mention what you are listening via - is it just your TV or a Sound bar or AV amp & how are they connected ?  

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