27 Apr 2024 07:24 AM
Hi I have lost sound on non he channels all of a sudden and also watching Netflix thru my sky q box the old programmes that don't have Dolby 5.1 are also affected with no sound can anyone help.
27 Apr 2024 09:08 AM - last edited: 27 Apr 2024 09:09 AM
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@Phil1121 wrote:
Hi I have lost sound on non he channels all of a sudden and also watching Netflix thru my sky q box the old programmes that don't have Dolby 5.1 are also affected with no sound can anyone help.
hi @Phil1121
stange one - we often get the DD sound not working rather then none DD content.
you may have done but first thing to try is a full power down (unplug or switch off at mains) of all kit involved (SKY Q, TV and Sound bar or AV)
if that doesn't work may I suggest trying toggllng the sound output from DD (or DD+) to Normal - exit & see if you loose all sound or not & then go back in & toggle back to DD (or DD+)
BTW you don't mention what you are listening via - is it just your TV or a Sound bar or AV amp & how are they connected ?
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