Lost connectivity for streaming via Q Box

[Colin+Grant]

My Sky Q box cannot connect to the satellite thanks to scaffolding being around the house. It has been there over a week. Up until today we have been able to access, via the Q Box, the apps that use internet streaming rather than the satellite (Netflix and the like). Today however that connectivity is not available. I understand that periodically Sky Q "phones home" and if satellite connectivity is not available it locks the user out.  Is this the way it is and is there a way out of this? Seems a bit heavy handed to me as I am still paying!

Thanks

Colin

[Deedee36]

@Colin+Grant  Are you getting any onscreen message?? 

[Colin+Grant]

IT says "There is an issue with your streaming device. Restart Netflix and try again". It is the same for Disney etc.

[Deedee36]

An issue with your streaming device? Have you got sky q or sky glass? 

[Colin+Grant]

I have Sky Q

[Deedee36]

I would suggest phoning sky if you have tried a power down of you box,it could be as you have said because you box hasn't received a satellite signal.I haven't come across this before but maybe someone else on the forum will be more able to advise 

[Laing1 · Accepted solution]

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@Colin+Grant wrote:

My Sky Q box cannot connect to the satellite thanks to scaffolding being around the house. It has been there over a week. Up until today we have been able to access, via the Q Box, the apps that use internet streaming rather than the satellite (Netflix and the like). Today however that connectivity is not available. I understand that periodically Sky Q "phones home" and if satellite connectivity is not available it locks the user out.  Is this the way it is and is there a way out of this? Seems a bit heavy handed to me as I am still paying!

Thanks

Colin

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@Colin+Grant afraid you are correct and apart from getting the dish moved then there is nothing you can do about it unfortunately.

[Colin+Grant]

Thank you. Kinda makes Glass seem even more attractive.

[Deedee36]

@Colin+Grant  Just be aware stream/glass is a different concept to q in reguards to recording ability if that's something you rely on