Lost channels

[Janet5808]

I have a satellite signal but have lost some channels 

[oldfella]

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@Janet5808 wrote:

I have a satellite signal but have lost some channels 

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Hi @Janet5808 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Janet5808]

Yes I have several times, very frustrating just want to talk to someone get this resolved, thanks for replying to me 

[MightyQuinn]

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@Janet5808 wrote:

Yes I have several times, very frustrating just want to talk to someone get this resolved, thanks for replying to me 

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Hi @Janet5808   Please see Welcome below for information about this public community forum.

[oldfella]

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@Janet5808 wrote:

I have a satellite signal but have lost some channels 

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hi @Janet5808 
Do you get a message onscreen when you select the missing channel?

[Janet5808]

Thankyou for replying, yes have tried the usual, disconnect, re connect, still same quite a few channels show no signal. 

[Janet5808]

Yes this channel is currently affected by a problem with your satellite signal 

[Daniel0210]

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@Janet5808 wrote:

Yes this channel is currently affected by a problem with your satellite signal 

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@Janet5808 
”No signal” messages tend to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you have a ”No satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️it is currently raining very heavily
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

Additionally:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.