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Discussion topic: Lost Sky Q box

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This message was authored by: Lisa275

Message posted on ‎02 Dec 2024 09:36 AM

Lost Sky Q box

I've lost my sky Q box during my house move and the engineer is due tomorrow to install it. How do I get a replacement and can I get one in time? 

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This message was authored by: Mark39

Message posted on ‎02 Dec 2024 10:23 AM

Re: Lost Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

You'll need to call Sky. It may be too late for Sky to arrange for the engineer to bring a replacement box so the installation might be delayed.

 

There will likely be a charge for the lost box.

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Message posted on ‎02 Dec 2024 10:36 AM - last edited: ‎02 Dec 2024 10:37 AM

Re: Lost Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@Lisa275 

 

The installer may still be able to carry out the satellite dish installation/modification.  As @Mark39 indicates, it's very short notice for a replacement box to reach their collection point before tomorrow.

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