Recordings not available and can't watch catch up

[CJM1231]

Non of my Recodings are showing, just says please wait

Plus catch up is saying technical issue, download couldn't be completed. if I go into any Apps, keeps buffering.

Tried turning Q box off, unplug, and turned it back on but made no difference

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147