Loss of channels. ITV, Sky sports racing and more

[RobertEddery]

Certain channels are no longer loading on my sky box. This is what is appearing when I try to watch these channels.

 

[nigea99]

hi @RobertEddery 

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

[Lizi1]

I'm getting this alongside intermittent signal but only on Sky Sports Racing. It will momentarily show the programmes on, but they will cut out and then it will show the 'This channel is currently affected by a problem with your satellite' etc message. 

I've followed through the 'help' bit, and nothing is fixing and I've tried the above and its showing there's no outages. It's been like this for a couple of days now.

[Daniel0210]

@Lizi1 

It won't be an outage. If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.