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Discussion topic: Losing connection

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This message was authored by: muzzy84

Losing connection

My sky Q mini box keeps coming up with the same message that I can't watch TV as the mini box can't connect to the sky Q box over a blue screen does anyone else have this problem? 

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This message was authored by: Chodley

Re: Losing connection

Posted by a Superuser, not a Sky employee. Find out more

I did on an hourly basis until I changed to using powerline adapters

This message was authored by: Laing1

Re: Losing connection

Posted by a Superuser, not a Sky employee. Find out more

@muzzy84 wrote:

My sky Q mini box keeps coming up with the same message that I can't watch TV as the mini box can't connect to the sky Q box over a blue screen does anyone else have this problem? 


@muzzy84 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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