Losing connection with Fritzbox.

[skylaman56]

Hi all,  just moved to Zen internet with a Fritzbox router, the hub is in the lounge with Sky Q box less than 10 feet away, the wi fi signal is over 400 mps in speed value.I have reset the Q box over 10 times since the install, why is this happening.

[MCCUK]

Hi, we changed end November and keep having same problem.  

[williame11]

I've had the same issue for 6 months now, separated the Fritz box mesh channels away from the skyq mesh helped a little but still have a weekly reload of the q network . Everything else using the Fritz box works fine, just skyq complains

[skylaman56]

I have now gone down the router of buying a Fritzbox repeater 3000ax and used an Ethernet cable to the sky Q mini and another one from the main router to sky Q main box.

i did make sure the flat type Ethernet cables are capable of dealing with 1 gb signals and to get have not lost any signals or problems downloading shows.

these were hidden with D line mini trunking  on top of skirting board.

[MayJasper]

I was having the same problem. 

I downloaded the MyFritz! app on my phone.

I followed these steps in MyFritz! app (after connecting the FritzBox to the SkyQ box via the SkyQ remote).

Then in the MyFritz! app go to:

> Home network

   > Sky Q

      From the Sky Q menu select:

         > Prioritize Internet Connection

The network connection has stayed connected for 48 hrs now. Previously the connection dropped after a few minutes