Location Issue

[kushal01]

Hello,

I'm having issue with sky box giving me location issue. Kindly whitelist my ip inorder to get this sorted.

[Laing1]

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@kushal01 wrote:

Hello,

I'm having issue with sky box giving me location issue. Kindly whitelist my ip inorder to get this sorted.

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@kushal01 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

[TimmyBGood]

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@kushal01 wrote:

Kindly whitelist my ip inorder to get this sorted.

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No, that won't happen.  If your ISP is issuing public addresses registered outside the UK/RoI then that's their problem to sort out.

[TimmyBGood]

@kushal01 

Which ISP is this, and where does the address appear to be located on typical 'what is my IP' sites?

[kushal01]

My provider is Octaplus Supercharged. The IP Location is showing UK but SKY Q box is giving me location issue. I was reading one thread, where the SKY team whitelisted the IP and issue got sorted.

[Chodley]

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@kushal01 wrote:

My provider is Octaplus Supercharged. The IP Location is showing UK but SKY Q box is giving me location issue. I was reading one thread, where the SKY team whitelisted the IP and issue got sorted.

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They didn't whitelist it as such, but I know what you mean - they updated their (possibly 3rd party) IP:geo mapping database so effectively you're right. I'll escalate this, hopefully they can do the same for you. Look out for a blue chat bubble.

[TimmyBGood]

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@kushal01 wrote:

My provider is Octaplus Supercharged.

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OK, that's a very small ISP using an 'altnet' full-fibre distribution.  I think you'll need to log the issue with Sky, emphasise it's an ISP/routing thing rather than a local issue and then, unfortunately, anticipate quite a delay in resolution.

[kushal01]

@Chodley Thanks. I didn't get what you mean by blue chat bubble.

[Chodley]

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@kushal01 wrote:

@Chodley Thanks. I didn't get what you mean by blue chat bubble.

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On this page (or anywhere on the forum), when they invite you to a private chat to discuss, it will manifest as a blue chat bubble overlay.

[Chodley]

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@TimmyBGood wrote:

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@kushal01 wrote:

My provider is Octaplus Supercharged.

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OK, that's a very small ISP using an 'altnet' full-fibre distribution.  I think you'll need to log the issue with Sky, emphasise it's an ISP/routing thing rather than a local issue and then, unfortunately, anticipate quite a delay in resolution.

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They did manage to update it for someone else quite quickly recently.

[Greenfingers001]

Hi there! Thank you for escalating this. We have sent an invite to @kushal01 

[Addie15]

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[kushal01]

Hi Addie,

Could you please raise this again.

Thanks,

Kushal

[kushal01]

Hello,

I'm having issue with sky box giving me location issue. Kindly whitelist my ip inorder to get this sorted.

[Mark39]

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@kushal01 wrote:

Hi Addie,

Could you please raise this again.

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You didn't continue your last chat session so it was closed. It's unlikely, therefore that the problem will have been raised. Will you be able to complete the chat if it's re-established?