Licence Error 3304 on all Paramount+ content

[Pop2u]

Nope, my IP is showing as local to me in the UK, not elsehwere

[Pop2u]

Still not resolved, I have even now got onto Paramount support, and got them looking into it, as I tired to access it again today, after leaving it for a week, and the error 3304 has now gone, and a new message appears saying my region is not supported, and is reporting me as being detected in the US 

My internet is Virgin Media, I have spoken to them, and I am not being routed outside the UK, and I am not using a VPN or Proxy

My geolocation is shown as the UK and my Point of Presence is a few miles up the road from where I live, so its not the internet connection. Sky Q works normally with download movies, and on demand content, so the Sky box seems to see I'm UK basied and not elsewhere

Changing the IP to 1.1.1.1 or 8.8.8.8, as suggested, has done nothing, as well as all the other suggestions made by people on how to fix it

I have refreshed all Apps, logged out of P+ and back in, removed and repaired my Sky card in the SKy Q Box, tried to access P+ content, via my mini boxes, and nothing is working

It appears that somewhere between Sky and Paramount+ I have had my account blocked as in the US

All streaming services are working fine, Netflix, Discovery+, Disney+, etc. I have been on the SKY help lines, waited ages, then been cut off, as I get up to the top  the queue, so need a resolution, as paying a fortune, and nobody seems interested  from Sky in sorting out the issue 

[hrai]

I can sense your frustration even here!

The one last thing I can suggest (which might help narrow it to either an account or ISP issue) is if you can try to access Paramount plus through a different internet provider.

My thought is that if your mobile phone provider isn't Virgin to see if you can access and play (the briefest of) content using the phone's data (ie turn off its WiFi) Or pop round a mate's house* and use their WiFi for a minute or so. If it still doesn't work you can leave Virgin out of the equation - if it does it then points the finger firmly in their direction.

*You might have an issue with an account being used in different location/households if you go to a mates but for a quick one off you should be ok?

[Pop2u]

Yep, will try that after work, see if I can narrow it down, but frsutrating when somethign just stops working, and the people ou pay the money to, are hiding behind automated phone lines, and you have to rely on forums to see if someone else, has had the issue, and has the magic bullet to fix it

[Richardr1]

It is an issue for some Virgin Media customers in that a number of IP addresses from them in Teeside and surrounding areas are showing as Stockton California in some databases used by app providers rather than Stockton on Tees [these are not accurate but at least should be in the same country].

It is most noticeable on Paramount as the app is completely different over there, and so there will be no access. Some other apps give access but with US content. Not all app providers use the same database, so it can vary by app.

There is a thread on the Virgin Media forum on this:

https://community.virginmedia.com/category/Broadband/discussions/Wireless  - see the thread on Disney+ showing USA content.