Licence Error 3304 on all Paramount+ content

[Pop2u]

Since Friday evening, Paramount + has failed to work. I can access Paraomunt+ either via the App in Sky Q and via a PC Browser. It recognises my logn account details, shows my name, and shows that I have an account via Sky, it even lets me access the play lists of things to watch, but when I select any program to watch, this error message is displayed on screen saying 

"OOPS! Sorry, but due to licensing restrictions, this video isnt available in your location. Error code - 3304"

This happens for every program on Paramount +, including programs that are UK based, so its not a location based issue

I am not using a VPN for the connection

Nothing has changed to my set-up since it just stopped working on Friday evening

I have already reset my router, and waited 30 mins before powering back on, everything else on my network is working fine

I reset the Sky Q Box last night, and left it off over night, restarting it again today

I have refreshed all the Apps on the Sky Q box yesterday, and had to relogin to P+ again today, so that has worked

Sky Q has the latest OS version installed

I have gone onto the Paramount+ webpage and told it to logout all devices, and then relogged in via PC Browser and Sky Q App, and the same error codes for everything I try and access

Netflix and Discovery+ both stream fine, with no issues at all

The problem is not my router, my internet connection, or my ability to login to Paramount+. The issue seems to be the link between my Sky account and the Paramount+ account, which appears to stop me accessing the content

Who can I speak to, in order to get this resolved ASAP?

I have tried to call, but got cut off at the point I managed to get through to someone!

I am currently paying for multi-room, and over £110 a month, and yet I cant watch programs I want, because something has changed on Friday, between Sky and Paramoung, which is now blocking my viewing

[Pop2u]

I cannot access Paramount+ on my Sky Q box, or via browser

There is nothing wrong with my internet or router, both are working with Netflix/Discovery+ and normal Sky Q connections

I have reset the Sky box, my router, my pc, refreshed all SkyQ Apps, and relogged back into Paramount+ via their website and all is fine, but I cannot access any programs when I select them to view, withe same Oops Error 3304 code.

I posted earlier, and Sky decided to flag the post as spam and not show it

I just want an answer and resolution to the issue, on a paid for service, which stopped working on Friday evening

[PandJ2020]

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@Pop2u wrote:

I posted earlier, and Sky decided to flag the post as spam and not show it

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Don't take it personally, the filter is automatic.

Who provides your internet?  Where does your router think it is? https://www.geolocation.com

[Pop2u]

Virgin Media for internet, and thats working fine on everything else, even Netflix

GeoLocation is reporting, Teesside UK, which is pretty much where I am, a few miles away

[PandJ2020]

If you know how to set DNS manually try 1.1.1.1 or 8.8.8.8

[lettice]

In the past, this error has occurred when a local network is using some kind of VPN.

Are you using any kind of VPN?

If, not, it may mean that for some reason Paramount+ see your WAN IP address as being blocked.

You could try leaving your router off power for half hour or more,  this should give you a new WAN IP address.

[Pop2u]

Not using a VPN, and I've already left the router off over night, restarted this morning, and still not working

Paramount+ say its the viewing card in teh Sky Q box, and to repair that, tried that, didnt work, and getting hold of anyone at Sky to support is a nightmare. They never seem to have any issues taking my money, but when I need support, crickets

[PandJ2020]

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@Pop2u wrote:

Not using a VPN, and I've already left the router off over night, restarted this morning, and still not working

Paramount+ say its the viewing card in teh Sky Q box, and to repair that, tried that, didnt work, and getting hold of anyone at Sky to support is a nightmare. They never seem to have any issues taking my money, but when I need support, crickets

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You said it didn't work on a browser either?

[Pop2u]

Yes, on the browser, I get either the 3304 error or sometimes I get an "Optimising your video playback experience" error, and it does nothing. I left it running in the background for hours last night, and it does nothing, doesn play or do anything beyond that

All was working fine up until Friday. I got an email from Sky last week, saying Sky Q was getting an update, and then this, which suggests this may be linked

[PandJ2020]

If you're getting similiar issues on your browser then it seems nothing to do with Sky.

It would imply a general Internet issue.  Have you tried the manual DNS settings yet?

[Pop2u]

You cant change the DNS settings on a VM Hub 5, there is no setting to allow it to be changed

[PandJ2020]

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@Pop2u wrote:

You cant change the DNS settings on a VM Hub 5, there is no setting to allow it to be changed

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Not at the router - at the client.

[Pop2u]

OK, I will try that later on the TV, as at work at the moment

[hrai]

There was a similar issue a few weeks back. It seemed that his ISP (Hey) was routing his connection through a server in Spain so as a result the app thought he was a not in the UK because his IP address was a Spanish location. You can check using sites like this https://www.iplocation.net/#google_vignette

(My IP address is currently apparently the village of Misterton in Notts  - I can assure you I am nowhere near there!)

If this is the case usually a simple rebooting of your router should do the trick - when it restarts your ISP will automatically allocate a new IP address which will (hopefully!) be a UK one. If you have full fibre you might have a separate ONT box as well in which case reboot that was well. If you IP address is still a non UK location you will need to contact your ISP (it can effect thinks like banking apps as well.)

(You may find that if you use other apps which have location restrictions - like the iPlayer - you might get similar issues. And you may be getting odd ads on websites for non-uk services etc.)

[PandJ2020]

This is a duplicate post: https://helpforum.sky.com/t5/Sky-Q/Error-3304-on-Sky-Q-and-Paramount/m-p/5074078#M710546