Discussion topic: Late return Sky Q box

This message was authored by: Question618 · ‎05 Jun 2023

Hi all

I have recently downgarded my tv package and have been invited to return the Sky Q Box. The deadline for return passed recently however I now have the return package and am ready to return the box.

Do I still get charged the non return fee if I return the box after the deadline?

A quick response would be helpful

Thanks

This message was authored by: GD1 · ‎05 Jun 2023

@Question618 You may still get charged as the date has passed, however you still need to return it and once received by Sky if there is charge Sky may remove it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Daniel0210 · ‎05 Jun 2023

@Question618

When you return the items obtain proof of posting and keep it safe and indefinitely.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: bob1234 · ‎05 Jun 2023

@Daniel0210 wrote:
@Question618
When you return the items obtain proof of posting and keep it safe and indefinitely.

If it is tracked delivery also keep a screen shot of proof of delivery.

This message was authored by: Question618 · ‎05 Jun 2023

Thanks @GD1 appreciate the response.

Discussion topic: Late return Sky Q box

Late return Sky Q box

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